About Our Municipal Service District

MSD MapWDI manages the 70-block Municipal Service District (MSD) on behalf of the City of Wilmington, providing services intended to improve Downtown Wilmington’s vitality.

The centerpiece is the MSD Ambassadors Program. WDI contracts with Block by Block, a nationally recognized leader in hospitality, safety, and facility maintenance, for operations within the Central Business District (also known as our MSD).

MSD Ambassadors are Downtown’s custodians, making our streets cleaner, safer, and more hospitable for all.

Our Ambassadors are also a phenomenal source of knowledge about everything Downtown. Ask for suggestions and tips while you explore our beautiful city! You can spot them in our MSD green.

Ambassador Program

Downtown Ambassadors offer a range of services to the community, including business owners, residents, and visitors within the boundaries of the MSD. Our services include:

  • Graffiti Removal
  • Pressure Washing
  • Litter Removal
  • Biohazard Removal
  • Safety Escorts
  • Hospitality Assistance
  • Business Contacts
  • Street Light Outage Reporting
  • Street Outreach – Connecting the Unhoused to Services
Contact the Ambassadors:

Phone: (910) 524-3600
Email: ambassador@wilmingtondowntown.com

Meet Our Ambassadors

James Slay
Operations Manager
Chris Brown
MSD Ambassador Team Lead
David Poppe
MSD Ambassador
Mausjohn Prescott
MSD Ambassador
Robert Swanson
MSD Ambassador

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