About Our Municipal Service District

MSD MapWDI manages the 70-block Municipal Service District (MSD) on behalf of the City of Wilmington, providing services intended to improve the safety, cleanliness, and vitality of our Downtown. While the MSD provides a range of services, the centerpiece of the program is the Ambassador Program. WDI contracts with Block by Block, a nationally recognized leader in hospitality, facility safety, and maintenance.

Our MSD Ambassadors are an excellent source of knowledge about Downtown, providing visitors, business owners, and residents with extra safety, hospitality, and cleaning services within the district. You can spot them around the city in our MSD green.

Not only do our Ambassadors add an extra layer of services for the Downtown Community, but they are also a fantastic source of information to make your Downtown experience great!

Ambassador Program

Do you need suggestions on where to shop or eat? Directions to a Downtown attraction? An escort to your car? Or extra cleaning in front of your business? Ambassadors are the go-to resource for all who come Downtown to invest, live, and explore.

The MSD Ambassadors Program offers the following services within the district:

  • Graffiti Removal
  • Pressure Washing
  • Litter Removal
  • Safety Escorts
  • Street Light Outage Reporting
  • Hospitality Assistance
Contact the Ambassadors:

Phone: (910) 524-3600
Email: ambassador@wilmingtondowntown.com

Mon-Thu: 7:00am-10:00pm
Fri-Sat: 7:00am- 11:00pm
Sun: 9:00am-5:30pm

Meet Our Ambassadors

Thomas Peterson
MSD Ambassador Team Lead
David Poppe
MSD Ambassador
Shanta Cuthkelvin
MSD Cleaning Ambassador
Christopher Brown
MSD Ambassador
Robert Swanson
MSD Ambassador

Newsletter Sign Up

Subscribe to our email list and stay up-to-date with all WDI happenings.