About Our Municipal Service District

MSD MapWDI manages the 70-block Municipal Service District (MSD) on behalf of the City of Wilmington, providing services intended to improve the safety, cleanliness, and vitality of our Downtown. While the MSD provides a range of services, the centerpiece of the program is an Ambassador program that WDI coordinates with Block by Block, a nationally recognized leader in hospitality, facility safety and maintenance.

Ambassador Program

Do you need suggestions on where to shop or eat? Directions to a Downtown attraction? An escort to your car? Ambassadors are a great resource Downtown providing us with extra safety and security. You can find them in green and they are a fantastic source of information to make your Downtown experience great (kind of like a park ranger, but even better!).

Our Ambassadors help improve our downtown by providing these services:

  • Graffiti Removal
  • Pressure Washing
  • Litter Removal
  • Safety Escorts
  • Street Light Outage Reporting
  • Hospitality Assistance
Contact the Ambassadors:

Phone: (910) 524-3600
Email: ambassador@wilmingtondowntown.com

Mon-Thu: 7:00am-10:00pm
Fri-Sat: 7:00am- 11:00pm
Sun: 9:00am-5:30pm

Meet Our Ambassadors

Thomas Peterson
Team Lead
David Poppe
Cleaning Ambassador
Shanta Cuthkelvin
Cleaning Ambassador
Emily Hackley
Hospitality Ambassador
Chris Cox
Hospitality Ambassador

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